Shipping & Returns

Processing & Production Times

Each Korowai by Hiria piece is thoughtfully prepared by our whānau team in West Auckland, Aotearoa.

Ready-to-ship items: Dispatched once your order has been processed.
Made-to-order kākahu: Please allow approximately 10–15 working days for production.
Custom commissions: A minimum of 6 weeks following deposit payment and final design approval.

Production timeframes are separate from shipping times. Ordering for a special occasion? Please let us know your event date before placing your order so we can advise on availability and timeframes.

Shipping & Delivery

Once your order is ready to leave our studio, the following shipping rates and delivery timeframes apply:

Destination	Estimated Delivery	Shipping Cost
North Island, NZ	Overnight tracked courier	$15 NZD
South Island, NZ	1–2 business days	$25 NZD
International	2–6 business days	$35 NZD

You'll receive tracking details once your order has been dispatched.

Please note that shipping timeframes apply once your order has been completed and dispatched. Delivery estimates may vary due to courier delays, customs processing or unforeseen circumstances.

Returns, Exchanges & Refunds

At Korowai by Hiria, we understand that purchasing a kākahu is often connected to a special occasion, significant milestone or meaningful whānau moment. We also understand that plans and circumstances can sometimes change.

We approach all returns, exchanges and refunds with care, fairness and understanding.

Changed Your Mind or Circumstances?

Sometimes plans change, or a whānau member may have already arranged a kākahu for the occasion. We understand that these situations happen.

If you wish to cancel your order or request a refund, please contact us as soon as possible so we can discuss your circumstances and explore a suitable resolution.

Size Exchanges

If your kākahu isn't quite the right fit, we're happy to help.

Please contact us within 30 days of receiving your order. Provided your kākahu is unworn, unused and in its original condition, we can arrange for it to be returned and remade in a more suitable size, subject to review.

Production or Shipping Delays

Occasionally, delays may occur due to material availability or supply disruptions. We will always do our best to communicate these changes, source suitable alternatives or offer alternative designs.

If we're unable to fulfil your order within an agreed timeframe, we'll discuss your options, including a refund.

How to Request a Return, Exchange or Refund

Please contact our team with your order number, a brief explanation of your request and photographs of the item where applicable.

All requests are personally reviewed by Hiria, our Founder and Creative Director, who will consider the circumstances and work towards a fair and appropriate resolution.

Please do not return any items until you have received confirmation and return instructions from our team.

Your Consumer Rights

Our 30-day notification period applies to voluntary return and exchange requests. It does not limit your rights under the New Zealand Consumer Guarantees Act or other applicable consumer protection laws.

We're a small, whānau-owned business, and open communication helps us find the best possible outcome for everyone.

Need Assistance?

Whether you're ordering for a special occasion, sending a gift overseas or simply have a question about delivery, our whānau team is here to help.