Korowai Care Bag

Each of our contemporary kākahu is individually handcrafted in our West Auckland studio using carefully selected materials.

Our designs feature a combination of quality feathers, woven tāniko bands, fabric linings and finishing materials. Feather types, colours, textures and design details vary depending on the collection and individual piece.

We use both locally sourced and imported materials, with each piece thoughtfully assembled and finished by our whānau team here in Aotearoa, New Zealand.

As every piece is individually made, slight variations in feather placement, texture and colour are a natural part of our handcrafted process.

Shipping & Returns

Processing & Production Times

Each Korowai by Hiria piece is thoughtfully prepared by our whānau team in West Auckland, Aotearoa.

• Ready-to-ship items: Dispatched once your order has been processed.

• Made-to-order kākahu: Please allow approximately 10–15 working days for production.

• Custom commissions: A minimum of 6 weeks following deposit payment and final design approval.

Production timeframes are separate from shipping times. Ordering for a special occasion? Please let us know your event date before placing your order so we can advise on availability and timeframes.

Shipping & Delivery

Once your order is ready to leave our studio, the following shipping rates and delivery timeframes apply:

Destination	Estimated Delivery	Shipping Cost
North Island, NZ	Overnight tracked courier	$15 NZD
South Island, NZ	1–2 business days	$25 NZD
International	2–6 business days	$35 NZD

 

You'll receive tracking details once your order has been dispatched.

Please note that shipping timeframes apply once your order has been completed and dispatched. Delivery estimates may vary due to courier delays, customs processing or unforeseen circumstances.

Returns, Exchanges & Refunds

At Korowai by Hiria, we understand that purchasing a kākahu is often connected to a special occasion, significant milestone or meaningful whānau moment. We also understand that plans and circumstances can sometimes change.

We approach all returns, exchanges and refunds with care, fairness and understanding.

Changed Your Mind or Circumstances?

Sometimes plans change, or a whānau member may have already arranged a kākahu for the occasion. We understand that these situations happen.

If you wish to cancel your order or request a refund, please contact us as soon as possible so we can discuss your circumstances and explore a suitable resolution.

Size Exchanges

If your kākahu isn't quite the right fit, we're happy to help.

Please contact us within 30 days of receiving your order. Provided your kākahu is unworn, unused and in its original condition, we can arrange for it to be returned and remade in a more suitable size, subject to review.

Production or Shipping Delays

Occasionally, delays may occur due to material availability or supply disruptions. We will always do our best to communicate these changes, source suitable alternatives or offer alternative designs.

If we're unable to fulfil your order within an agreed timeframe, we'll discuss your options, including a refund.

How to Request a Return, Exchange or Refund

Please contact our team with your order number, a brief explanation of your request and photographs of the item where applicable.

All requests are personally reviewed by Hiria, our Founder and Creative Director, who will consider the circumstances and work towards a fair and appropriate resolution.

Please do not return any items until you have received confirmation and return instructions from our team.

Your Consumer Rights

Our 30-day notification period applies to voluntary return and exchange requests. It does not limit your rights under the New Zealand Consumer Guarantees Act or other applicable consumer protection laws.

We're a small, whānau-owned business, and open communication helps us find the best possible outcome for everyone.

Need Assistance?

Whether you're ordering for a special occasion, sending a gift overseas or simply have a question about delivery, our whānau team is here to help.

Contact us at korowaibyhiria.com.

Size & Dimensions

Our contemporary kākahu are available in a range of sizes and lengths for adults and tamariki. Whether you're looking for a shorter cape or a full-length design, our guide will help you choose the right fit.

Understanding Our Measurements

Width: Our sizes are determined by the length of the tāniko band, measured from one end to the other when laid flat.

Length: The finished length is measured from the top of the tāniko band to the bottom of the fabric lining. Feathers naturally extend approximately 5–10 cm beyond the lining, adding to the overall length.

How each kākahu falls will vary depending on the wearer's height and chosen size.

Adult Size Guide

Size	Tāniko Band Width
Small (S)	95-105 cm
Medium (M)	105-115 cm
Large (L)	115-125 cm
Extra Large (XL)	125-135 cm
2XL	135-145 cm
3XL	145-155 cm

Tamariki Size Guide

Size	Tāniko Band Width
Baby	40 cm
Toddler	60 cm
Kids	80 cm

As each piece is individually handcrafted, slight variations in finished measurements may occur.

Need Help Choosing?

Not sure which size or length is right for you? Our whānau team is always happy to help you find the most suitable fit.

Care Instructions

Each Korowai by Hiria piece is thoughtfully handcrafted and deserves to be treated with care.

Handling & Wearing

Handle your piece gently, particularly around feathers, tāniko and decorative details. Avoid excessive pulling, rubbing or contact with sharp objects that may damage delicate materials.

Natural Feather Shedding

A small amount of feather shedding is completely normal and expected over time. It is not unusual for approximately 2–5 feathers to come loose when your kākahu is being handled or worn, even with careful use.

This is a natural characteristic of feathered garments and does not necessarily indicate a fault in craftsmanship.

Cleaning

We recommend avoiding machine washing, tumble drying, soaking or harsh cleaning products. For minor marks, gently spot-clean suitable fabric surfaces with a soft, slightly damp cloth. Avoid wetting feathers, tāniko or decorative elements.

For more significant cleaning requirements, please contact our team for advice before attempting to clean your piece.

Storage

Store your piece in a cool, dry environment away from direct sunlight, moisture and excessive heat. For feathered kākahu, ensure feathers are not compressed or folded for extended periods. We recommend storing in a garment bag in between use.

Display

If displaying your piece, choose a dry location away from direct sunlight to help preserve its colours, materials and overall appearance.

With thoughtful care, your piece can continue to be worn, displayed and treasured for generations to come.